Mark Russell

Mark Russell has over 35 years successful starting, turning around, and leading companies and product divisions in financial service, government compliance, healthcare insurance claims, mobile technology, global outsourcing, and warranty service. Mark is passionate about helping leaders grow and become their best self and is on the USF CX Certification Program Advisory Board.

Transformational Leadership

Transformational vs. Transactional Leadership: What’s the Difference and Why It Matters

Leadership is never one-dimensional. Among the most influential frameworks for understanding how leaders motivate their teams are transformational leadership and transactional leadership. These two approaches stand in stark contrast, yet each offers valuable lessons for modern workplaces. Whether you manage

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